Frequently Asked Questions

How much does shipping cost?

Shipping is free. We ship our bearded dragons overnight through FedEx.

Can I choose hub pickup, home delivery, or business delivery?

Yes. Choose an approved FedEx hub for pickup or select delivery to your home or business. Hub pickup is recommended because it reduces time on a delivery truck.

Which arrival days can I choose?

Choose from the arrival dates currently shown in the shipping selector. We offer Tuesday, Wednesday, and Thursday arrivals, with a 10 AM Mountain Time cutoff the day before arrival. Holidays, weather, and service disruptions may affect availability.

How do I find a FedEx pickup location?

Use our FedEx hub finder on a dragon listing page and enter your ZIP code. Select an approved pickup location shown there. A retail FedEx store is not automatically an approved live-animal pickup hub.

How quickly must I pick up my dragon from the hub?

Pick up your dragon within 3 hours of becoming available for pickup according to FedEx tracking. Bring photo ID. Report any arrival problem within 1 hour of pickup.

What is required for home or business delivery?

Someone must be present to accept the package on the first delivery attempt. Provide a complete, accurate address and bring the package indoors immediately. Report any arrival problem within 1 hour of the delivered time shown in FedEx tracking.

What happens if I miss the first delivery attempt?

If the package is refused, missed, cannot be delivered, or goes back onto the truck for any reason after a delivery attempt, all Live Arrival and Health Guarantees are void. Choose a date and address where someone can receive it.

How will I receive tracking information?

Your FedEx tracking number is emailed through MorphMarket several days before your scheduled shipping date. Check junk, spam, and all-mail folders if you cannot find it. You are responsible for monitoring tracking and being ready for pickup or delivery.

What if FedEx delays my shipment?

FedEx delays do not void our Live Arrival Guarantee when you meet the applicable delivery requirements. Contact us about a delay or delivery problem. Do not request a reroute, hold, or delivery change directly through FedEx after shipment.

Can weather change my shipping date?

Yes. We may delay shipment because of temperatures, severe weather, FedEx disruptions, or other conditions that could put your dragon at risk. We will work with you to choose a safer date.

What does the shipping box and packaging look like?

The photo below shows an example reptile shipping box and packing supplies. Materials and temperature packs may vary with the shipment and weather. Keep your original box, insulation, and packing materials for at least 7 days after arrival.

What’s the difference between heat packs and Phase 22 packs?

Heat packs actively generate warmth through an air-activated chemical reaction. They need oxygen and ventilation to work, and should never touch your dragon directly. Phase 22 packs are temperature buffers: their material changes between solid and liquid around 72°F (22°C), absorbing warmth as it melts and releasing stored warmth as it solidifies. They help moderate temperature swings rather than producing heat like a chemical heat pack, so they may not feel hot. Pack selection depends on the weather and shipping conditions. Leave all shipping packs outside your dragon’s enclosure after unpacking.

Why don’t you ship on Thursdays or offer weekend arrivals?

We use weekday FedEx Express service for our live reptile shipments, with no weekend deliveries. We ship Monday–Wednesday for Tuesday–Thursday arrival. We do not ship on Thursdays: a Thursday shipment would be due Friday, and a delay could leave your dragon stuck at a hub over the weekend until Monday. This schedule gives us a weekday buffer if an overnight shipment is delayed.

Do you guarantee live arrival?

Yes. Hub pickup and home or business delivery qualify when the requirements in our Guarantees are met. Pickup and reporting deadlines matter, so please read the policy before purchasing.

What should I do if my dragon arrives with a problem?

Contact us immediately: within 1 hour of hub pickup, or within 1 hour of FedEx’s delivered time for home or business delivery. For a deceased-on-arrival claim, provide a continuous video showing the unopened box being opened, the dragon being unpacked, and its condition. Additional photos or video may be requested.

What does the 7-Day Health Guarantee cover?

We guarantee your dragon is healthy when it leaves our care. Contact us as soon as possible about health concerns within 7 days of delivery. We may request photos, video, and husbandry details. Problems caused by improper care, injury, exposure to other animals, cohabitation, or stuck shed from inadequate husbandry are excluded.

Are sex and genetics guaranteed?

The advertised sex, genetics, and health are guaranteed for 7 days from delivery. Notify us within that period if something is incorrect. An eligible refund requires the dragon to be safely returned; you are responsible for return shipping and suitable packaging. See the full Guarantees for the terms.

Can I return my dragon?

You may request a return within 7 days of receiving your dragon. Contact us before shipping it back so we can discuss arrangements. You pay for safe return shipping and packaging. A refund is issued after return and confirmation that the animal meets the applicable return or guarantee requirements.

Should I keep the shipping box?

Yes. Keep the original box, insulation, and other shipping materials for at least 7 days in case a return is needed. You are responsible for correct, safe return packaging, including suitable replacement materials if necessary.

What is the refund limit?

An eligible refund does not exceed the original purchase price of the animal. If Andrew’s Reptiles cancels the sale before shipment, all payments made are refunded. Read the complete Guarantees and return policy for details.

Is a dragon still available if it is listed?

If it is listed as available, it is available. Sold listings and our Sold Dragons collection are examples of previous animals and are not available to purchase.

How do I purchase a dragon?

Purchase through our website or our MorphMarket listings. Choose your dragon, complete the shipping details, select an available arrival date, and review the purchase agreement before completing checkout.

Do you offer deposits, holds, or payment plans?

No. We do not offer deposits, holds, or payment plans. A completed purchase secures your dragon.

How old do I need to be to purchase?

The person purchasing and caring for the animal must be at least 18 years old.

Can I cancel before my dragon ships?

If you cancel before shipment, your refund is the amount paid minus the $100 non-refundable deposit described in our cancellation policy. If we cancel the sale, you receive a 100% refund of all payments made.

What should I check after placing my order?

Check your order details, delivery address or selected hub, and arrival date. Watch for shipment information and tracking, including in spam folders. Contact us promptly if something is incorrect and before making any shipping changes.

Will I receive the dragon in the photos?

Yes. You receive the exact animal shown in the listing and photographs unless the listing specifically states otherwise, such as a group listing.

Where can I find age, size, weight, and morph information?

Review the individual listing for the dragon’s details. Photos, weights, and lengths are current when listed. Ask us about any detail that is not included before purchasing.

Can I request additional pictures?

We do not provide additional pictures. Please use the current photos and information in the listing to choose your dragon.

Will the color look exactly like the photos?

Color can vary with lighting, temperature, mood, shedding, the camera, and your screen. We aim to represent appearance and structure accurately and do not digitally alter or enhance the animal’s coloration. Exact color appearance is not guaranteed. See photos shared by buyers on our Customer’s Dragons page.

What does the listed morph or genetics mean?

Morph names describe particular inherited traits; bloodline names describe ancestry or selectively bred lines. A “het” is a carrier of a recessive trait and does not necessarily show it. Review the advertised genetics for that individual and our Morphs & Bloodlines page.

Is temperament guaranteed?

No. Live animals have individual behaviors that can change after shipping, with handling, or while adjusting to a new environment. We do not guarantee temperament or behavior.

Where can I find your care instructions?

Read our Bearded Dragon Care Sheet before arrival. It covers housing, lighting, feeding, supplements, and handling.

What size enclosure does an adult need?

Our care sheet recommends an enclosure at least 4 feet long, 2 feet deep, and 2 feet tall. Set it up before arrival.

What lighting does my dragon need?

Provide a heat lamp and suitable UVB lighting. Our care sheet recommends linear T5 HO UVB. Follow the fixture’s placement guidance.

How do I choose the right heat bulb?

Choose a bulb that produces the required basking temperature in your enclosure. Wattage alone cannot determine the temperature; measure the basking surface.

What should I feed my dragon?

Offer appropriate feeder insects and varied greens. Young dragons and adults have different dietary needs. Follow our care sheet’s feeding and supplement guidance.

What does gut-loading mean?

Gut-loading means feeding your feeder insects nutritious food before offering them to your dragon. Dusting means coating feeders with supplements.

Can two bearded dragons live together?

We recommend one dragon per enclosure. Cohabitation injuries are excluded from our Health Guarantee.

What should I do when my dragon arrives?

Bring the package indoors immediately and unpack promptly. Record a continuous unboxing video beginning with the unopened box for the documentation required for a DOA claim. Check your dragon and report any arrival concern within the applicable deadline.

1. Let your dragon warm up. Place it in its prepared enclosure with the normal basking area and temperature gradient. Let it warm at its own pace; do not use a shipping heat pack to warm it.
2. Offer a drink once it is warm and alert. Give it a supervised soak in shallow, comfortably warm water. Keep its feet supported and its head and nostrils above the water. Allow it to drink voluntarily; never force water into its mouth. Return it to its enclosure afterward.
3. Allow 1–2 weeks to acclimate. Keep its surroundings quiet, follow the care sheet, and avoid handling during this settling-in period except when essential for care.

When can I start handling my new dragon?

Allow your dragon 1–2 weeks to acclimate after shipping. No handling during this period except essential care, including the initial hydration soak. Once your dragon has settled in and is eating well, introduce short, gentle handling sessions.

What if I am worried about my dragon after arrival?

Contact us promptly with the symptoms, arrival date, photos or video, and enclosure details. Report arrival problems within the arrival deadline and health concerns within 7 days of delivery. Do not wait for the guarantee period to expire.

How can I contact Andrew’s Reptiles?

Use our Contact Us page or your MorphMarket conversation. Include your order details and a clear description so we can help.